FAQ / RETURNS / PRIVACY
What are your customs rules for shipping?
Do you carry B8 A5/S5 E-code reflectors?
Unfortunately, the B8 A5/S5 E-code reflectors aren't created the same way as the B8 A4/S4 - B8.5 A4/S4 - B8.5 A5/S5/RS5. The B8 A5/S5 Headlights are perma-sealed and aren't able to be modded as easily. A custom lighting company should be able to take them apart but because its not something a normal mod can be made on we don't offer that year.
Does it come with instructions?
Some instructions are self explanitory, But if it is missing, or you misplace it, email us and we can provide it for you.
How long is your processing time?
Although we do stock more popular items, most products are made to order due to the numerous variants we offer. Average processing time is one or two days, however due to various circumstances (holidays, powder coating, etc) it can take up to 7 business days. Followed by your estimated shipping time via USPS, Fedex, or UPS. Email us for info on a current stock of an item. On a side note, sometimes of an order has multiple items, it’s possoble that those items will come as separate shipments.
What is your return policy?
All sales are FINAL. Unless there is a manufacturing defect in your product in which case we can offer you a replacement. Please make sure you’re ordering a part that fits your car. For any questions , please email us at B8Drivers@icloud.com. If exchanges are accepted, you will be responsible for shipping return items back to us for exchange. If a return is made a 15% restocking fee may apply.
Installation Information for our Carbon Plated Overlay Decals.
- Installation Information For the push stop start button:
Sit in the seat closest to the button, don't forget to clean the area first. Have the LEDs on by keeping your door open. Grab the button from the top and bottom with both hands. Lay the film slowly, placing only the top down first, aligning the START, keep a grip on the bottom.
Use your free thumb to massage those letters to fitment, keeping a grip on the button still with your other hand. Gradually, letter by letter massage the other letters on moving down slowly until you reach the other side.
Tiny tools such as a toothpick can be helpful as well to nudge the spaces in between the font to get more exposure or coverage. This is film after all so be patient and work in a cool shaded spot to minimize distortion. If you have to lift it up again, lift it from the bottom up and then place it on your clean palm to realign the font and also reduce the tackiness. Then try again using steps detailed.
- Installation Information for other Overlays
To install, please clean the surface first with isopropyl alcohol, no more than 70 percent. Be sure to blow dry and make sure there isn't any dust. Use tweezers or a needle to apply the film. Align the top left corner first with the edges of the emblem, then either the top right or bottom left. Lay the film slowly, pulling it back up before you press down if you are not satisfied. Even if you put it down and you don't get 100 coverage, you can slightly massage the film into position. If you must pull the film back up from fully placed, do so via the top left corner. Let us know if you have any questions or concerns. If you are happy with the results and product, We'd greatly appreciate it if you post a pic or give a shout out to @B8Drivers & @CarbonPlated.
Thanks again for your business and support.
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