COVID-19/FAQ / RETURNS / PRIVACY

B8Drivers.com is in no way affiliated with VOLKSWAGEN AG and/or AUDI AG. The words "VOLKSWAGEN", "VW", "AUDI", and "VW-Logo", "AUDI-Logo" are registered trademarks and copyright to Volkswagen AG. Any references to VOLKSWAGEN and AUDI vehicles are for descriptive purposes only. All products/ parts sold on B8drivers.com are all aftermarket products and not produced or sold by sold VOLKSWAGEN AG and AUDI. VOLKSWAGEN AG and AUDI AG have no liability for our actions. The vehicle logos used on our materials are for descriptive purposes only and are not certified by VOLKSWAGEN AG or AUDI AG.

**Because of COVID-19 , We do not have lead times available.

With the spread of COVID-19, online shopping continues to rise dramatically, and we are experiencing a variety of supply chain disruptions and delays. In addition, fulfillment center operations have shifted in order to implement increased cleaning and sanitation protocols as well as prioritize orders for household, safety and medical essentials. As a result, our order processing timelines have been extended. Here’s what you will experience

For new orders, our shipping and delivery date expectations will show longer than you normally expect. For those who placed orders during this outtage, please be patient as we work to get you your items in a timely manner. If you have any questions about your order or future orders, please email us at info@B8Drivers.com.

We hope you are all staying healthy and safe.

What are your customs rules for shipping?

***The Buyer Is Responsible for any applicable Import duties and local taxes. Please verify with your customs rules before you purchase. We are not liable if items get seized in the event they get stuck in customs

Do you carry B8 A5/S5 E-code reflectors?

Unfortunately, the B8 A5/S5 E-code reflectors aren't created the same way as the B8 A4/S4 - B8.5 A4/S4 - B8.5 A5/S5/RS5. The B8 A5/S5 Headlights are perma-sealed and aren't able to be modded as easily. A custom lighting company should be able to take them apart but because its not something a normal mod can be made on we don't offer that year. A good rule of thumb is if your headlight are made by Automotive Lighting (AL) (Can be seen on the sticker or printed on the top of your headlight) then we can customize it. Please email us with questions.

Does it come with instructions?

Some instructions are self explanatory, But if it is missing, or you misplace it, email us and we can provide it for you.

How long does shipping take?

Everything we offer comes direct from the vendors/manufactures that produce the parts. Most parts are made to order due to the numerous variants we offer. Average processing time is 5-7 days, however due to various circumstances (holidays, powder coating, etc) it can take up to 10 business days. Followed by your estimated shipping time via USPS, Fedex, or UPS. Email us for info on a current stock of an item. On a side note, sometimes of an order has multiple items, it’s possible that those items will come as separate shipments.

What is your return policy?

All sales are FINAL. Unless there is a manufacturing defect in your product in which case we can offer you a replacement. Please make sure you’re ordering a part that fits your car. For any questions, please email us at Info@b8drivers.com. If exchanges are accepted, you will be responsible for shipping return items back to us for exchange. If a return is made a 15% restocking fee may apply.

I'd like to say a huge THANK YOU to all our followers, supporters and those that help keep our pages going. B8 Drivers Group was created to help those find inspiration for their cars. We strive to help everyone with the B8 Platform find deals, mod help, part deals and creativity for their builds. Our group would not be possible without the posts, shares, and tags that you guys keep sending.

B8 Drivers Group Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.B8Drivers.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, bitcoin/Coinbase payments, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing, advertising and retargeting campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

[[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]]
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 15.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@b8drivers.com or by mail using the details provided below:

EMAIL: info@b8drivers.com